Refund & Cancellation Policy
This policy explains how subscriptions to CrispCut, operated by Eyescone Intelligence Private Limited, can be cancelled and how refunds are handled.
In short: Start with a 7-day free trial — no charge. You can cancel anytime to stop future renewals. We do not provide refunds for the current or past billing periods, but you keep access until the period you have paid for ends.
1. Free trial
New accounts get a 7-day free trial with no payment required. You will not be charged unless you choose to subscribe to a paid plan.
2. Subscription billing
Paid plans (Starter, Pro, Studio) are billed in advance on a recurring basis — monthly or annually, in INR or USD — and renew automatically until cancelled.
3. Cancellation
You may cancel your subscription at any time. On cancellation:
- Your subscription will not renew for the next billing period.
- You retain access to paid features until the end of the billing period you have already paid for.
- No further charges will be made after the current period ends.
To cancel, contact us at dev.eyescone@gmail.com from your registered email, or use any cancellation option provided in the app.
4. Refunds
Subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or for periods already billed. The 7-day free trial is provided specifically so you can evaluate the Service before any payment is made.
5. Incorrect or duplicate charges
If you are charged in error — for example, a duplicate charge or a charge after a valid cancellation — contact us within 7 days of the charge with details. Where we confirm such an error, we will refund the affected amount to the original payment method. Approved refunds are typically processed within 5–7 business days, though the time for the amount to reflect depends on your bank or card issuer.
6. Failed payments
If a recurring payment fails, we may retry the charge or suspend access until payment succeeds. Suspension for non-payment does not entitle you to a refund of prior periods.
7. Contact
For any cancellation or refund request, reach us via our Contact page or at dev.eyescone@gmail.com.