Privacy Policy
This Privacy Policy explains how Eyescone Intelligence Private Limited ("we", "us", "our") collects, uses, and protects your information when you use CrispCut at thecrispcut.com (the "Service").
1. Information we collect
- Account information. Your email address, collected through our authentication provider when you sign up.
- Payment information. When you subscribe, our payment processor (Razorpay) collects your name, contact number, and payment details to set up and charge your subscription. We receive confirmation of payment and subscription status, but we do not store your full card details.
- Content you upload. Geometry files and related data you submit for nesting and layout, processed to deliver results back to you.
- Usage data. Basic technical information such as log data, device/browser information, and how you interact with the Service, used to operate and improve it.
2. How we use your information
- To provide, operate, and maintain the Service;
- To authenticate you and secure your account;
- To process subscriptions, payments, renewals, and trials;
- To respond to support requests and communicate service-related notices;
- To monitor, debug, and improve performance and reliability.
3. Third-party services
We rely on trusted third parties to run the Service. Each processes data under its own privacy terms:
- Clerk — authentication and account management.
- Razorpay — payment processing and subscription billing.
- Railway — application hosting.
- Supabase / PostgreSQL — database storage.
- Google — sign-in (if you use Google to authenticate).
We do not sell your personal information.
4. Cookies
We and our authentication provider use cookies and similar technologies that are necessary to keep you signed in and to operate the Service securely. Disabling essential cookies may prevent the Service from working.
5. Data retention
We retain your account and subscription information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Uploaded content is retained to provide the Service and may be deleted on account closure or on request, subject to operational and legal limits.
6. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law and our legal obligations. To make a request, contact us using the details below.
8. Children
The Service is not directed to individuals under 18, and we do not knowingly collect their personal information.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email, and the "last updated" date above will change.
10. Contact
For privacy questions or requests, contact us via our Contact page or at dev.eyescone@gmail.com.